Report to: Rooms Manager
It is a person who is responsible to running work of the "Front Office". It may also refer to other divisions in the hotel that involves interactions with guests. His job is based on planning, handling, organizing, coordinating and controlling; all the functions of the From Desk as the proposing to offering satisfy a range of services for the guests, and also handling and proving to the staff the tools necessaries to their tasks.
Skills:
• Leadership Qualities
• Common sense
• Knowledge Literature Computer
• Aptitude to take decisions
• Talent and dynamism
• Good management skills
• Punctuality
• Enthusiasm
• Capacity analysis
• Excellent height level of languages •
• Good human relations and interpersonal relations
Duties:
• It is responsible to communicates, what is the staffing necessary to carry out the tasks at the From Desk.
• Supervising and controlling the tasks of the employees of the reception department.
• To coordinate the shifts and works according to the schedules.
• To verify the disponibility daily and depending of it, make or check the allowance for the day.
• Handling and listing complaints of the guests and providing them a satisfier answer through to follow those requests.
• Short meeting to inform the daily activities according to the need for the day
