The functions of "General Direction" is the process of leading and directing all or part of an organization, often a business, through the employment and manipulation of resources (financial, human, material, intellectual, services or intangible products). Early twentieth-century management writer Mary Parker Follett defined management as "the art of getting things done through people. There are five management functions: planning, organizing, leading, co-ordinating and controlling. The phrase "management is what managers do"
Based on the experience at craft level, good management skills are affect of guest services and operational issues. A Good manager, must have good skills for handling his functions, he will feel more assured for taking important decisions in the daily routine, in situations of administrative risks and services satisfaction to the guests.
