It is a registration and reserve of a room hotel, for short or large period. There are several forms of computerized systems of the different hotels; however, the basis elements to make a reservation at the computer are the followings:
• Code of the Agency
• Date of arrival
• Date of departure
• Time of Stay
• How many children
• How many Adults
• Type of room
• Type of plan for meals
• First Service
• Last Service
• Name of the clients
• Observations
• Ages of the childrens
• Hour of check in
• Hour of check out
• Password of bill
• Nationality
The main functions this department are realizing the reservations of the rooms according to the hotel procedures. (Sales department, walk-ins guests, client direct, by telephone, fax o e-mail, etc.).
In goal of the budget of income, reservations department of the hotel has a fundamental role, due to that; the reservation manager has to taking account the season, as well as the commitments and confidence of the agencies and TT.OO. Also has to be careful about percent of cancellation and “No Show”, with the proposing of make overbooking with prudence and tact necessary, and in fact, to obtain the most quantity available of the rooms possible of the hotel. Naturally has to avoid the overbooking unnecessary, due to that affect the image of the hotel.
Reservation department has three basis functions:
• Make reservations rooms
• Make the forecasting levels occupancies for the future.
• Bring informs to the Management Direction with propose to do the needs adjusts to the Budget.
